Please Review Our Company Polices
Owned & Operated Intimate Icandi LLC
Customer Service Policy We are here for all your needs. Please feel free to email us via the contact us page for any and all questions and inquires about your order and more. Contact us and you should receive a response within a few moments. However, we ask that you give us 24 hours to respond. Thank you
Refund/Cancellation Policy: Due to Covid 19 we will not be unable to offer you a refund at this time on our clothing accessories or pillow products. We do offer refunds on our wall decor items only as they are non-porous and can be wiped down. You have (3) from the date that you received your merchandise to request a refund.
We will issue a refund after the merchandise has been received and in original condition, please allow 7-10 for processing the refund.
Fulfilment/Shipping Policy: We try our best to get you your merchandise as soon as possible. All domestic order are expected to be delivered within 3-5business days. Via First Class or Priority Mail depending on the size and weight of the item and to be determined by our shipping department.
We respect our customers privacy. Rest assure our website only collects your name and email for marketing purposes and to send you information for future sales and discount on our site.